We will inform you of any questions you may have about the company and products.
SINCE 1972Answers to the Most Frequently Asked Questions About Taehwa:
Q
The color seems to have changed after a few uses.A
Discoloration may occur if you frequently use high-concentration chemical products (e.g., bleach) or expose the rubber gloves to sunlight for extended periods while drying. If you use ivory rubber gloves, you will not see discoloration, such as fading, as they maintain the natural color of latex. Although discoloration does not affect the performance of the rubber gloves, it may not be aesthetically pleasing. Therefore, we recommend replacing them based on the user's judgment.Q
Can I still use the rubber gloves if they have melted?A
Rubber gloves are made from processed natural latex and are vulnerable to hot and humid environments. If the product has become deformed, it may cause inconvenience when using it. Therefore, we recommend purchasing new rubber gloves.Q
I'm confused about the sizes. Which one should I buy?A
For detailed sizing, please refer to the length and circumference of each product. On average, XL and L sizes are more commonly used by men, while M and S sizes are more commonly used by women.Q
How can I exchange rubber gloves if I find a defect?A
You can visit the place of purchase with your receipt to exchange the gloves. Alternatively, you can contact our customer service center. They may request a photo of the defective gloves or ask you to send them by courier (postage due). After verifying the defect, we will send a new product to your address.Q
I bought new rubber gloves, but they seem to have an odor.A
The odor you notice might be from preservatives used to prevent the product from deteriorating due to external factors, which can sometimes resemble a sweaty smell. It could also be the natural smell of the latex. Rest assured, the rubber gloves undergo a final washing and dehydration process during the manufacturing process.Q
I noticed an 1cm cut on the side of the packaging. Is it torn?A
This is an air hole to prevent the products from bursting due to pressure when multiple items are packed in a box. It is not a defect in the product's polybag itself, so please don't worry.